- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Any opened items may not be returned for a cash refund however, we may consider a credit to your Native Reign account based on the situation and reason for return.
*Please note, these are Natural products. We may deny a refund if the product looks neglected or tampered with. Care must be taken to ensure that they are kept in the appropriate temperatures, that being not to exceed 90 degrees fahrenheit or below 60 degrees fahrenheit. A normal room temperature is the best suitable environment. If a return shows signs of such neglect a cash refund may be denied.
Under normal circumstances, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipments will not qualify for any "Free Shipping" promotions being run.
When you place an order, the shipping provider estimates the shipping charges and we estimate the delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Native Reign reserves the right to change the shipping provider, without notification to you, if Native Reign finds a more economicial provider than the one you have chosen. Native Reign further reserves the right to channel any proceeds, under US $5.00 from the aforestated change to a handling charge. Any proceeds over US $5.00 will be credited to the customer's Native Reign account.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page, however once a choice is made to add the product to your cart, the weight will increase slightly. The reason for this increase is as follows;
Unlike most businesses, Native Reign provides the amount of product you are purchasing minus the container's weight. Once a choice is made, the container must be taken into account for the shipping options. We do this to ensure that our customers know exactly the amount of product they are paying for rather than incorporating the container's weight (that's cheating!).
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.